Your Roof, Our Expertise

Privacy Policy

Your information privacy is important to us. We provide this Privacy Policy to explain how we collect, use, protect, and disclose information and data when you use the website on which this policy is posted (“Site”) and related services offered through the Site (“Services”). This Privacy Policy applies to all users of the Site and Services.

This Privacy Policy is specific to this Site—it does not apply to any of our other websites or other online or offline services provided by us.

BY USING THE SITE OR SERVICES, YOU ARE CONSENTING TO THIS PRIVACY POLICY. PLEASE READ IT CAREFULLY.

1. Personal Information We Collect

We may collect the following categories and types of “Personal Information”:

    • Contact Information: your first and last name, mailing address, email address, and phone number;

    • Other identifying information: IP address, social media usernames, passwords and other security information for authentication and access;

    • Financial Information: credit card, debit card and bank account information;

    • Demographic information: gender, age, employment information and salary information;

    • Geolocation data;

    • Internet or other electronic activity: your browsing and click history, including information about how you navigate within our Site and Services and which elements of our Site and Services you use the most;

    • Commercial information: products or services purchased or viewed on our Site;

    • Audio and visual information: your videos and photos; and

    • Inferences drawn from the categories described above in order to create a profile about you to reflect your preferences, characteristics, behavior and attitude.

2. How We Use Personal Information

We may use your Personal Information for the following categories of use:

    • Transactional Purposes: We may use your contact information, financial information, and commercial information to:
        • Receive, process, confirm, send and track your order, subscription or registration;

        • Communicate with you about your order, subscription or registration; and

        • Process any subscription or registration you make to one of our Services.

    • Analytical Purposes: We may use your other identifying information, internet activity and browsing history, commercial information, demographic information, and geolocation data to analyze preferences, trends and statistics.

    • Marketing and Promotional Purposes: We may use your contact information, commercial information, demographic information, internet or other electronic activity, geolocation data and inferences to:
        • Inform you of our new products, services and offers;

        • Provide you with targeted advertising;

        • Run contests, promotions and sweepstakes,

        • Provide you with our loyalty program including earning points and awarding and redeeming certificates; and

        • Provide you with other information from and about us, including personalized marketing communications.

    • Maintenance and Improvement of the Site and Services: We may use your contact information, commercial information, and internet activity and browsing history to:
        • Provide you with the Site and Services, including to send you alerts about your account;

        • Handle your customer services requests; and

        • Help us diagnose technical and service problems and administer our stores, the Site, and the Services.

    • Review and content creation purposes: We may use your contact information, commercial information, and audio and visual information to enable reviews of our products and to display content that you have created and allowed us to display on our Site and Services and on social media.

    • Security and Fraud Prevention: We may use your contact information, other identifying information, commercial information, internet activity and browsing history, and inferences to protect the Site and services, our company, and others and to prevent fraud, theft and misconduct.

    • Legal and Other Requirements: We may use your personal information to comply with legal requirements or when necessary to provide to our lawyers, accountants or other advisors. We may also use your personal information for other purposes for which you have consented to. This may include for a secondary purpose that is related to a purpose for which we collected it, and for which you would reasonably expect us to use your information for.

3. Sources of Personal Information

We may collect Personal Information from the following sources:

    • We collect information directly from you. We may collect contact, demographic and financial information directly from you including when you fill out a form on our Site, sign up for communications from us, or ask us to contact you. The information that we collect depends on the nature of your interactions with us.

    • We collect information from our Service Providers. We collect information from our Service Providers (defined below) that collect certain Personal Information from or about you on our behalf, such as an analytics software or platform that we use to measure and analyze traffic to the Site, the Services or interaction with our ads. For example, our Service Providers may capture certain usage data to provide and analyze a “session replay” of your activities on the Site, which allows us to optimize the Site and the Services. The session replay may record, for example, clicks, mouse movements, scrolling, typing, navigation through the Site and the technical specifications of your device.

    • We collect information from other third-party sources. We may also collect information about you from third-party sources, including any information you make publicly available on social media platforms or other online or offline resources, or when you give us consent to link your account to a third-party service or provider.

    • We collect information from you passively. We may collect internet or other electronic activity passively using tools like browser cookies. This activity is further described in the Cookies and Advertising and Online Tracking sections below.

4. Categories of Third Parties We Share Personal Information With

Service Providers

From time to time, we may establish a business relationship with other businesses whom we believe trustworthy and who have confirmed that their privacy practices are consistent with ours (“Service Providers”). For example, we may contract with Service Providers to provide certain services, such as hosting and maintenance, data storage and management, and marketing and promotions. We only provide our Service Providers with the information necessary for them to perform these services on our behalf. Each Service Provider must agree to use reasonable security procedures and practices, appropriate to the nature of the information involved, in order to protect your Personal Information from unauthorized access, use, or disclosure. Service Providers are prohibited from using Personal Information other than as specified by us.

Our Affiliates

We may share Personal Information with businesses controlling, controlled by, or under common control with us, where such affiliates or subsidiaries are acting as our Service Provider, or where required by law.

Corporate Transactions

If we merge, are acquired, or are sold, or in the event of a transfer of some or all of our assets, we may disclose or transfer Personal Information in connection with such transaction.

Compliance with Laws and Law Enforcement

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We may disclose Personal Information and any other information about you to government or law enforcement officials or private parties if, in our discretion, we believe it is necessary or appropriate in order to respond to legal requests (including court orders and subpoenas), to protect the safety, property, or rights of our company or of any third party, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with the law.

5. Cookies

We may use cookies (a small text file placed on your computer to identify your computer and web browser) and may use anonymous identifiers (a random string of characters that is used for the same purposes as a cookie). We may use cookies and other similar technologies to analyze use of and improve the Site and Services and as described in the Advertising and Online Tracking Section of this Privacy Policy. Most web browsers are initially set up to accept cookies. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent, however, certain features of the Site or Services may not work if you delete or disable cookies. Some of our Service Providers (defined below) may use their own cookies, anonymous identifiers, or other tracking technology in connection with the services they perform on our behalf.

We may use Google Analytics on the Site and Services to analyze how users use the Site and Services, and to provide advertisements to you on other websites. For more information about how to opt out of having your information used by Google Analytics, visit https://tools.google.com/dlpage/gaoptout/.

6. Advertising and Online Tracking

We may allow third-party companies to serve ads and collect certain information when you visit the Site and Services. These companies may use certain information (e.g. click stream information, web browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to the Site and other websites in order to provide advertisements about goods and services likely to be of interest to you. These companies typically use a cookie to collect this information. Our systems do not recognize browser “Do Not Track” signals, but several of our Service Providers who utilize these cookies on our Site enable you to opt out of targeted advertising practices. To learn more about these advertising practices or to opt out of this type of advertising, you can visit www.networkadvertising.org or www.aboutads.info/choices/. We also provide you with additional tools to opt out of marketing from us. You can learn about this in the “Managing Your Information Preferences” section of this Privacy Policy.

7. Managing Your Information Preferences

You can opt out of receiving marketing e-mails from us by following the link provided at the bottom of all marketing e-mails you receive from us. You are able to opt out of receiving marketing e-mails from us, however, you cannot opt out of receiving all e-mails from us, such as e-mails about the status of your account.

8. Be Careful When You Share Information with Others

Please be aware that whenever you share information on any public area of the Site or Services, that information may be accessed by others. In addition, please remember that when you share information in any other communications with third parties, that information may be passed along or made public by others. This means that anyone with access to such information can potentially use it for any purpose, including sending unsolicited communications. We cannot control and are not responsible for what such third parties may do with your information, so you should exercise caution when choosing to share it.

9. Security

We maintain physical, electronic, and procedural safeguards to help protect the confidentiality and security of information transmitted to us. Personal information may be accessed by persons within our organization, or other entities described in this Privacy Policy, or our third-party service providers, who require such access to carry out the purposes described in this Privacy Policy, or as otherwise permitted or required by applicable law.

However, no data transmission over the Internet or other network can be guaranteed to be 100% secure, and no security measures can provide absolute protection. As a result, while we strive to protect information transmitted on or through the Site or Services, we cannot and do not guarantee the security of any information you transmit on or through the Site or Services, or that you otherwise provide to us, and you do so at your own risk.

10. Links

Our Site and Services may contain links to other websites or allow others to send you such links. A link to a third party’s website does not mean that we endorse it or that we are affiliated with it. We do not exercise control over third-party websites and are not responsible for their practices. You access such third-party websites or content at your own risk. You should always read the privacy policy of a third-party website before providing any information to the website.

11. Children’s Privacy

The Site and Services are intended for users who are 18 years old or older. We do not knowingly collect Personal Information from children under the age of 13. If we become aware that we have inadvertently received Personal Information from a child under the age of 13, we will delete such information from our records.

12. Processing in the United States

Please be aware that your Personal Information and communications may be transferred to and maintained on servers or databases located outside your state, province, or country. If you are located outside of the United States, please be advised that we process and store all information in the United States. The laws in the United States may not be as protective of your privacy as those in your location. Personal information processed and stored in another country may be subject to disclosure or access requests by the governments, courts or law enforcement or regulatory agencies in that country according to its laws. By using the Site or Services, you are agreeing to the collection, use, transfer, and disclosure of your Personal Information and communications will be governed by the applicable laws in the United States. If you have any questions regarding international data transfers, you may contact us using the contact information we provide below.

13. Notice to Residents of Canada

If you are a resident of Canada, you may have certain privacy rights under Canadian privacy law.

You have a right to request access to your personal information and to request a correction to it if you believe it is inaccurate. If you would like to have access to the personal information we have about you, or if you would like to have it corrected, please contact us using the contact information provided on the Site. Please note that in some cases, we may not be able to allow you to access certain personal information in certain circumstances, for example if it contains personal information of other persons, or for legal reasons.

To help protect against fraudulent requests for access to your personal information, we may ask you for information to allow us to confirm that the person making the request is you or is authorized to access your information before granting access. For example, we may require you to verify your identity before you access your personal information.

Subject to limitations under the law, you may also withdraw your consent to our processing of your personal information. Please note that this does not affect the lawfulness of processing based on consent before it is withdrawal. Please note that if you seek to withdraw consent to processing of personal data that is necessary for us to provide you with goods or services, we may no longer be able to provide such goods or services to you.

14. Privacy Policy Changes

We may change this Privacy Policy from time to time. If we decide to change this Privacy Policy, we will inform you by posting the revised Privacy Policy on the Site. Those changes will go into effect on the “Revised” date shown in the revised Privacy Policy. By continuing to use the Site or Services, you are consenting to the revised Privacy Policy.

15. Contact Us

If you have any questions or concerns, or would like to submit a complaint to us, you may contact us at the contact information available on the Site.

Privacy Policy Additions for RingCentral Services

This section of our Privacy Policy explains how your personal data is collected, used, and shared when you use our services integrated with RingCentral, Inc. (“RingCentral”). These integrations may include, but are not limited to, video conferencing, voice calls, messaging, and contact center functionalities on our website and applications.
We encourage you to read this section in conjunction with our main Privacy Policy and RingCentral’s Privacy Notice to fully understand our data protection practices.
 

Norcal Roofing and Construction (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our
website, (norcalroofing.com), or interact with us in any other manner.

 

Information We Collect

·  Personal
Information:
When you contact us through our Website, phone, or email, we
may collect personal information that you provide, including your full name,
phone number, email address, and mailing address.

·  Automatically
Collected Information:
When you visit our Website, we may automatically
collect certain information about your device and usage, including IP address,
browser type, operating system, referring URLs, and pages viewed.

 

How We Use Your Information

·  To Communicate
with You:
We use your contact information to respond to your
inquiries, provide legal services, send administrative information, and keep
you informed about your case or our services.

·  Marketing and
Promotional Communications:
With your consent, we may use your
information to send you updates, newsletters, or marketing communications via
email, phone, or text message. You can opt out of receiving these
communications at any time by following the instructions provided in the communication
or contacting us directly.

·  Legal
Compliance:
We may use your information to comply with applicable laws,
regulations, or legal obligations, including responding to subpoenas, court
orders, or legal requests.

 

Consent to Receive Text Messages

By providing your phone number and
opting in, you consent to receive text messages from Norcal Roofing regarding your roof concerns. Message and data rates may apply. You can opt out of receiving
text messages at any time by replying “STOP” to any text message you
receive from us. Please note that opting out may limit our ability to
communicate with you regarding your case or services.

 

Information Sharing and Disclosure

We do not sell or
rent your personal information to third parties. 

We do not sell, rent, release, or
transfer your SMS consent or phone number to any third party for any third
party marketing purposes. We may share your information in the following
circumstances:

·  Service
Providers:
We may share your information with our service providers who
perform services on our behalf, such as marketing, customer services, or
technical support. These service providers are contractually obligated to
protect your information and use it only for services they provide.

·  Legal
Requirements:
We may disclose your information if required by law,
regulation, or legal process, or if we believe disclosure is necessary to
protect our rights, property, or the safety of our users or others.

 

Data Security

We implement reasonable security
measures to protect your personal information from unauthorized access, use,
disclosure, alteration, or destruction. However, no method of transmission over
the internet or electronic storage is completely secure, and we cannot
guarantee absolute security.

 

Your Rights and Choices

·  Opting Out: You may
opt out of receiving marketing communications from us by following the
instructions in those communications or contacting us directly. If you opt out,
we may still send you non-promotional communications related to your legal
services or our ongoing business relationship.

·  Access and
Update Information:
You have the right to access, update, or correct your
personal information. To do so, please contact us using the information
provided below.

 

Third-Party Websites

Our Website may contain links to
third-party websites. We are not responsible for the privacy practices or
content of these third-party sites. We encourage you to review the privacy
policies of any third-party websites you visit.

 

Children’s Privacy

Our website is not intended for
children under the age of 13. We do not knowingly collect personal information
from children under 13. If we become aware that we have inadvertently collected
personal information from a child under 13, we will take steps to delete such
information.

 

Changes to This Privacy Policy

We may update this Privacy Policy from
time to time. Any changes will be posted on this page with an updated “Last
Updated” date. We encourage you to review this Privacy Policy periodically for
any updates.

 

 

SMS Communications

By providing your mobile telephone number and affirmatively opting in, you agree to receive [describe only the message types actually sent, e.g., appointment reminders and service updates] SMS messages from . Message frequency may vary. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help or contact us at [support phone number] or [support email address].
Your consent to receive SMS messages is not a condition of purchase, unless applicable law permits otherwise. You may opt out by replying STOP. After you opt out, you may receive a final confirmation message.
 

Third-Party Provider: RingCentral

We utilize RingCentral’s unified communication and collaboration platform to provide you with enhanced communication features. As a third-party service provider, RingCentral processes your data on our behalf and as a data controller for its own purposes. The handling of your data is governed by their privacy policies and data processing agreements.

Data Collection and Processing

When you interact with RingCentral services through our platform, we and RingCentral may collect and process various types of data. This data is essential for providing, maintaining, and improving the integrated services.

Information We Collect

The following table outlines the categories of personal information that may be collected when you use RingCentral services on our platform:
Data Category
Examples of Information Collected
Contact Information & Identifiers
Name, username, email address, phone number, IP address.
Communication Content
Files, documents, SMS messages, chat logs, meeting transcripts, notes, voicemails, and video/audio recordings.
Service Usage Data
Device information (OS, client version, microphone/speaker type), system logs, usage analytics, cookie identifiers, and network traffic data.
Call Detail Records
Time and duration of calls, completion status, and source/destination numbers.
Geolocation Information
Your approximate location when using the services.
Payment Information
Billing name, address, and credit card details (if applicable).
 

How Your Information Is Used

Your personal information is used for the following purposes:
Service Delivery: To create your account, provide customer support, and deliver the requested communication services.
Service Improvement: To develop, enhance, and optimize the performance and functionality of the services.
Security and Fraud Prevention: To verify your identity, detect and prevent fraudulent or unlawful activities, and ensure the security of our platform.
Marketing and Communication: To send you service-related notifications and, with your consent, promotional materials.
Analytics and Reporting: To monitor service performance, conduct internal analytics, and generate aggregated reports.
Legal Compliance: To comply with applicable laws and regulations, including those related to call detail records and lawful data requests.

Data Sharing and Disclosure

We may share your personal information with RingCentral and other third parties under specific circumstances:
RingCentral: As our service provider, RingCentral processes your data to deliver the integrated communication features. Their use of data is governed by their Data Processing Addendum .
Business Partners: We may share data with authorized resellers or agents for marketing and sales purposes, with your consent.
Service Providers: We engage other vendors to assist with operations, support, marketing, and analytics. These providers are contractually obligated to protect your data.
Corporate Transactions: In the event of a merger, acquisition, or sale, your data may be transferred to the new entity.
Legal Requirements: We may disclose your information in response to lawful requests from public authorities, such as to meet national security or law enforcement requirements.

Data Security and Retention

We and RingCentral implement robust technical and organizational security measures to protect your personal information from unauthorized access, loss, or misuse. Your data is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by law. When no longer needed, your data will be deleted or anonymized.

International Data Transfers

Your personal information may be transferred to and processed in countries outside of your country of residence, including the United States. RingCentral complies with international data transfer frameworks, such as the EU-U.S. Data Privacy Framework, to ensure your data is protected.

Your Privacy Rights

You have certain rights regarding your personal information, which may include the right to access, correct, delete, or restrict its processing. To exercise your rights, please contact us through the methods described in our main Privacy Policy. You may also have the right to lodge a complaint with your local data protection authority.